Mystic
Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that's quite intuitive.
Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, and much more.
Features
 Customizable Themes(coming soon)
Seperate and Protected user, tech, and admin areas
Ajax-powered ticket viewing & editing
Activity Logging
Ticket Category and Ticket Status Customization
Much More!
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Download
Latest Version: 0.1.4
Download Link:
(tar.gz)
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FAQs
How do I install Mystic?
The best way to install Mystic and figure out how it works is to open the INSTALL file included with the download. It will tell you everything about how to get it up and running... and how to use it!
How scalable is Mystic? Can it grow alongside my organization?
This all depends on how you are implementing rails on your system. Typically, mystic runs great with mongrel & webrick. You can also run it using fastcgi, but we recommend a rails-based HTTP server to handle all of the load. Using mongrel and webrick, we've seen stable performance up to about 5000 users, with about 10000 tickets and 5 posts per ticket. It will probably function just fine at multiples of this, we just haven't tested higher than these numbers just yet.
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Screenshots
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Licensing
Mystic is licensed via the GNU GPL v3.
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